Hello, I'm
Results-oriented Consultant with over 18 years of deep-domain expertise bridging complex business requirements and high-performance technical solutions.
I am a dual-certified BCS (Foundation V4 & RE-Practitioner) and SAFe (POPM & Agilist) professional with over 18 years of deep-domain expertise in Core Telecommunications and large-scale IT transformation. I excel at managing the full product lifecycle from greenfield deployment to legacy system migration.
Beyond technical delivery, I am a collaborative leader and DEI advocate (Lead for "Pride Matters"), committed to mentoring high-performance teams and fostering a culture of innovation. I specialize in enhancing customer experience through data-driven workflows and streamlined OSS/BSS processes.
Led E2E digital transformation for major telecom providers. Orchestrated multi-system integrations, remodelled B2B processes using BPMN 2.0 (25% efficiency increase), and leveraged Celonis, RPA, and Gen AI to automate workflows.
SME & Shift lead for new site provisioning. Implemented major alarm reporting initiatives that improved network performance by 85%, achieved zero hardware failure from high temps, and reduced alarms from 30K+ to 1K.
Provisioning and configuration of Cloud, Ethernet & Optical services. Handled customer escalations with RCA, reducing local team escalations by 5%. Received ACE High performance award.
Here are a few selected projects that showcase my skills and experience in delivering impactful solutions.
Leveraged Process Mining (Celonis) and developed macros/RPA to automate circuit database fields, saving 700+ minutes per month on quality checks.
Acted as Lead BA defining migration strategies and operating models. Successfully decreased overall pending migrations by 90% in a 12-month period.
Implemented major alarm reporting which improved performance by 85%, achieved zero hardware failure due to temperature, and reduced alarms to 1K.